Is Crypto.com any good?
Overall, our experience using Crypto.com was very positive. The exchange is easy to use and offers a number of handy features making it suitable for both beginner and advanced traders in Australia.
Although some users might find the app overwhelming at first due to its wide array of features, its simple and sleek interface allows for easy navigation.
Crypto.com’s trading fees are competitive and can be reduced when you hold CRO, the digital token of the exchange.
They also offer a prepaid Visa card, allowing users to pay for goods and services with their crypto.
Crypto.com is a cryptocurrency exchange based out of Hong Kong that was founded in 2016. Previously called Monaco, the exchange rebranded to Crypto.com in 2018 and since then it has been hitting home runs. In addition to their large scale and highly publicised sponsorships with the likes of the UFC, Formula 1, Paris-Saint German (PSG) and the AFL, the Crypto.com app has been making huge advancements of its own.
This 2022 Crypto.com review will cover the details about their features, security and services.
- Website: crypto.com/
- Headquartered: Singapore
- Trading fees: Varies
- Listed cryptocurrencies: 250+
- AUD Deposit and withdrawal fees: Free
- Deposit limit: 1,000,000
- Fiat currencies: AUD, USD, GBP & more
- Deposit Methods: Bank transfer, Credit/Debit card & more
- Australian-based customer service: No
- Easy to use and well designed platform and app
- Lists 250+ cryptocurrencies for trading
- Offers prepaid crypto cards (Visa cards) with up to 8% cashback on purchases
- Crypto lending and borrowing
- Allows users to earn up to 14.5% on their crypto
- Higher fees than most international exchanges
- Slow customer support
|AUD, USD & NZD
|AUD, USD, GBP & more
|Join Digital Surge
|AUD, USD, NZD & GBP
|USD, NZD & GBP
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What is Crypto.com?
Crypto.com is a cryptocurrency exchange operating in over 100 countries, allowing users to trade 250+ coins. The platform has a sleek design and is available on both desktop and mobile, for android and iOS. Crypto.com offers a wide range of features and discounts, along with some diverse benefits that can be obtained through the use of their native token Crypto.com Coin (CRO).
In addition to providing a platform where people can trade crypto, Crypto.com has a suite of advanced features such as staking, lending, and interest earning. It’s also the first exchange to offer cashback and discount offers on things like Netflix, Spotify and AirBnB through the usage of their Visa card. Find out more about Crypto.com in this in depth guide.
Is Crypto.com safe?
Crypto.com employs stringent security measures for customers including the use of hot and cold storage wallets through third party customer solution providers such as Ledger. In addition to this, Crypto.com also values the use of security researchers in helping maintain secure systems and encourage disclosure of security vulnerabilities through their bug bounty program.
The Crypto.com app also integrates several security features that allow their users to add additional protection to their account. On the customers end, they allow the addition of account withdrawal addresses through email verification and employ Two Factor Authentication (2FA). This is done through the use of biometrics authenticators and authenticator apps like Google Authenticator.
Crypto.com’s security reputation has taken a hit as of recently. In January 2022, the company announced that they had suffered a security breach with hackers stealing more than $30 million in cryptocurrency from 483 users. However, despite the breach, Crypto.com has reimbursed all users for the lost funds, and conducted a full audit of the security infrastructure internally.
The company also engages third-party security auditors and has hired additional threat intelligence contractors. It’s clear that the exchange takes the security of its users’ funds very seriously and will commit financially to the protection of its users’ assets.
Crypto.com is built on a strong foundation of security, privacy and compliance and has been awarded several certifications for information security including.
Crypto.com features and benefits
Crypto.com is one of the biggest players in the crypto space, allowing users to take advantage of a variety of different features. This includes interest accounts, loans and Visa debit cards using crypto balances. It also allows their users to trade and stake their crypto on the app. We have detailed each of these features below.
Trading fees and spreads
When trading on Crypto.com, the fee structure used is similar to a lot of major exchanges. Users incur fees when the order executes, not when it is made. They operate using a basic Maker and Taker fee model where if a buyer sets a limit order to execute at a certain price, it’s only at the moment that the trade is executed, the fee is charged. This is otherwise known as a ‘Maker fee’.
Conversely, a ‘Taker fee’, occurs when the order is immediately matched and executed, commonly referred to as a market order. Crypto.com offers a fee discount structure based on trade volume for the last 30 days, starting at 0.40% on both Maker and Taker trades for all users. The table below details the the trading fees based on your 30-day trading volume:
|30-day Trading Volume (USD)
|$0 – $25 000
|$25 001 – $50 000
|$50 001 – $100 000
|$100 001 – $250 000
|$250 001 – $1 million
|$1 million – $20 million
|$20 million – $100 million
|$100 million to $200 million
|$200 million +
In addition to the fee discounts for trading more crypto, users also receive discounts on trading fees for staking CRO tokens. As mentioned earlier, Staking CRO, essentially means the tokens are held in an interest-earning fixed-term deposit account for six months. According to the Crypto.com website, a locked stake of 10,000-49,999 CRO would result in an ongoing fee discount of 20% for the duration that the funds are staked and the discount increases the more CRO the users stakes.
The fee discount offered to users for staking CRO is not unique to the Crypto.com exchange. Other cryptocurrency exchanges like Binance, FTX, Kucoin and Huobi all do the same. With the discount applied, Crypto.com has competitive trading fees, however, they are still not as low as Binance’s 0.1% fee. It does have lower trading fees than Australian exchanges like Swyftx (0.6%) and Coinspot (1%).
Platform and app interface
The easiest way to access Crypto.com is by downloading it’s mobile app from the App store or Google Play Store. This fully functional app is one of the biggest benefits of the Crypto.com exchange. This has been very popular with its customers as it has 4.3 star rating on the App Store. The app has a clean interface and gives users the ability to check their portfolio and transaction history as well as buy, swap and sell crypto on the exchange.
Users can also apply for loans through the app and also participate in the regular staking earning activities advertised by Crypto.com.
It also offers the standard crypto wallet functions like managing your crypto wallet and depositing and withdrawing crypto all in the one easy to access location. This makes it so easy to keep track of all your digital assets.
Crypto.com currently lists 250+ cryptocurrencies on their platform for Australian users to buy, sell, trade and transfer. Most of these assets are well-established coins with large market caps.
Crypto.com does their due diligence when listing coins to ensure they do not list any scam tokens or tokens that run the risk of low liquidity or regulatory issues. In addition to this, Crypto.com has its own decentralized finance (DeFi) wallet that can be attached to platforms such as PancakeSwap. This allows users to access low-liquidity assets not listed on centralised crypto exchanges.
Crypto.com’s customer support has received mixed reviews online. Their customer support operates through a chat link available on the bottom left hand corner of their trading platform. You can typically expect to have to wait a few days minimum to receive a response for your query.
Their customer support has been a point of contention for many users who have taken their frustrations to reddit forums and public review sites such as TrustPilot. In the past year they have got a reputation for having poor customer service. Despite Crypto.com’s heavy focus on the need for a simple, feature-rich crypto trading platform, strong customer support is a vital aspect of creating a seamless user experience. Australian crypto platforms like Swyftx have a very strong reputation when it comes to customer support. This is reflected in their reviews online.
Supported fiat currencies
Crypto.com supports over 20 fiat currencies including AUD, USD, GBP, the Euro and more. This allows Australian users to simply deposit AUD from their bank account into their Crypto.com account to start crypto investing and trading. This means that once you have deposited funds into your account you can use your chosen fiat currency (i.e. AUD) to buy other fiat currencies (i.e. USD) available on the platform. However, be cautious because even these trades incur fees.
Crypto.com Visa card
Transacting with crypto has always been somewhat of a clunky process. In the past, crypto transactions usually required a wallet transfer which can take a few minutes – not ideal if you’re in a rush. However, the Crypto.com card makes the process of paying for goods and services with crypto, seamless and easy.
Crypto.com’s prepaid Visa card is a very useful product, and one that separates Crypto.com from other major exchanges. It is not a crypto credit card. Instead, it can be easily topped up, allowing allowing for seamless crypto payments and users to spend cryptocurrency on everyday purchases. This works exactly like a regular Visa or Mastercard debit card, only instead of spending AUD, you’re spending crypto.
When topping up your card, your crypto is converted to fiat currency (USD) at the current conversion rate (doesn’t incur a fee). The card itself is free, however, there are different tiers of cards depending on the amount of CRO you stake. You can unstake your CRO after a 6 month period however this will result in reduction the rewards you will receive.
The table below details the rewards for each of the cards.
|CRO Rewards on Spending
|No-fee Monthly ATM Withdrawal Limit
|Royal Indigo/Jade Green
|Icy White/Frosted Rose Gold
The card also includes a monthly reimbursement on services like Spotify, Amazon Prime and Netflix, with these rewards deposited to your account in CRO. If you‘re a regular crypto user that would like a way to use your assets for everyday purchases, the Crypto.com Visa card is a great feature.
Read our full review of the crypto.com Visa card for more info on tiers, rewards, benefits and fees
Crypto.com’s Earn feature allows you to earn up to 14.5% interest on some of your crypto holdings. There are over 40+ coins and tokens available for staking and interest earning which is paid out weekly. Crypto.com also allows you to earn interest on stablecoins which could be a suitable option for people who are risk-averse. Stablecoins are pegged to the value of a real world asset or currency like the US dollar.
You can increase your yield (interest rate) on the coins you have staked which is based on how much CRO you have staked.
When completing the Crypto.com registration procedure, you will be required to enter a few personal details, the same as you would any other crypto platform. This includes things like your full name, date of birth, address and nationality, as well as an email address and mobile number that will need to be verified for security purposes. From here, you will need to supply Crypto.com with a Photo of a government-issued ID and an image of yourself (a “selfie”).
This verification can take the platform anywhere from 1-3 business days to complete. However, It’s not uncommon that users will be requested to supply Crypto.com with additional details or another image due to the quality of a previous submission. Crypto.com’s verification procedures align with industry standards when it comes maintaining compliant AML practices and to the verification of users for Know Your Customer (KYC)
Is Crypto.com regulated?
Crypto.com operates in multiple countries worldwide, however, the local regulations of each of these countries are a little different. For example, the Crypto.com app is currently available for download in over 100 countries, with most countries permitted to use the wide range of features available.
In Australia, Crypto.com is both ASIC and AUSTRAC regulated, having secured an Australian Financial Services License (AFSL) in November 2020 to support their Visa card offering. In doing so, Crypto.com has become one of the most compliant crypto trading platforms to operate in Australia given the wide array of regulatory obligations owed to organisations such as AUSTRAC.
Withdrawals and deposits
Crytpto.com allows you to deposit and withdraw funds via bank transfer, credit card, cryptocurrency, Paypal, TransferWise and BPAY. Most of these deposit methods are free but credit card deposits will incur a 3.5% fee.
When withdrawing crypto from Crypto.com you will likely incur a fee. For instance, for Bitcoin withdrawals, you could be charged a network fee of 0.0004 BTC. When withdrawing Ethereum, you could be charged 0.008 ETH for Ethereum withdrawals. These are just examples as network withdrawal fees can fluctuate.
You can deposit crypto into your Crypto.com account by going to the deposit tab in your app. Simply scan the QR code or use the public address provided to you.
Swyftx review – Swyftx is an Australian based crypto trading platform that lists over 300 cryptocurrencies for trade, deposit, withdrawal as well as offering some handy features like staking and bundles. It’s a popular exchange due to it’s simplistic interface and Aussie-based customer service.
Coinspot review – Coinspot is currently Australia’s biggest cryptocurrency exchange, having grown a customer base of over 2 million users. It has a simple navigation and app available on both Android and iOS making it a popular choice for beginner investors.
Coinjar review – Coinjar is another Australian based crypto exchange that offers it’s own crypto Mastercard, giving users the opportunity to pay for goods and services using their crypto balances with a single swipe.
Binance Review – Binance is the biggest exchange in the world, offering a wide range of hay features as well as over 350 tradable coins.
Coinbase review – Coinbase is one of the biggest exchanges in the world that prioritises ease of use for its users. It lists 140+ cryptocurrencies and also offers a staking feature.
Read Coinware’s best Australian crypto exchanges guide for more information on Crypto.com alternatives.